COURSE MODULES
ServiceNow Fundamentals
Introduction to ServiceNow
Platform Architecture
User Interface & Navigation
Tables, Forms & Lists
Roles & Groups
Import & Export Data
IT Service Management (ITSM)
Incident Management
Problem Management
Change Management
Request Management
Service Catalog
Knowledge Management
Service Level Agreements (SLA)
Service Catalog & Automation
Record Producers
Order Guides
Workflow Editor
Flow Designer
Approvals & Notifications
Task Management
ServiceNow Scripting
JavaScript Basics
Glide System (gs)
GlideRecord
Client Scripts
Business Rules
Script Includes
UI Policies
Forms, CMDB & Data Management
Form Design
Field Types
Reference Fields
Data Dictionary
Import Sets
Transform Maps
CMDB Overview
Security & Access Control
Users, Roles & Groups
Access Control Lists (ACL)
Password Policies
Domain Separation (Basics)
Reporting & Dashboards
Standard & Custom Reports
Performance Analytics
Dashboards
Scheduled Reports
Integrations & APIs
REST & SOAP APIs
Inbound & Outbound Integrations
Email Integration
LDAP Basics
Application Development
Scoped Applications
Application Studio
Custom Tables
UI Actions
Business Logic
Client-Server Interaction
Testing & Deployment
Update Sets
Testing Strategies
Debugging
Migration & Deployment
Certification Preparation
ServiceNow CSA Overview
Developer Certification Guidance
Mock Tests
Interview Preparation
Real-Time Projects
You will work on:
✔ ITSM Implementation Project
✔ Service Catalog & Workflow Automation
✔ Custom Application Development
✔ User Access Management System
✔ Reporting & Dashboard Creation
Each project includes:
Requirement Analysis
Configuration
Development
Testing
Deployment
Who Can Join This Program?
Fresh Graduates (Any Stream)
Final Year Students
Career Switchers (Non-IT to IT)
Manual Testers
Support Engineers
System Administrators
BPO / Helpdesk Professionals
Working IT Professionals
👉 No prior ServiceNow experience required.
Career Opportunities
ServiceNow Administrator
ServiceNow Developer
ServiceNow Consultant
ITSM Engineer
ServiceNow Support Analyst
Program Benefits
Industry-aligned curriculum
Hands-on practical training
Personal Developer Instance (PDI)
Real-time project experience
Resume preparation
Interview guidance
Placement support
Flexible batch timings
Expert trainers
Why Choose Us?
Job-focused training
Real-time industry use cases
End-to-end ServiceNow coverage
Certification guidance
Dedicated mentor support